Feedback stuck with nowhere to go6 min read

Building a Product Feedback Cycle

2021.10 – 2023.09Initiative lead ／ ~20 stakeholders

Challenge: As products and features multiplied, feedback piled up without reaching the next step. Requests sat undecided — an organization’s version of getting stuck.
Role & team: Initiative lead ／ ~20 stakeholders
Outcome: 95% reported increased trust after follow-up; the system still runs today.

Full case study available in Japanese. Read the Japanese version →