Feature & Navigation Design for an AI Chat Service (Shopify App)

Challenge

Even when an order met the conditions for cancellation, the chat could not complete it. Buyers had to contact the store directly and the store handled each one by hand — the same single order costing both sides work.

Role & team

UI/UX design ／ contract ／ team of 7

Outcome

Owned requirements through implementation specs; retained across multiple features.

Full case study available in Japanese. Read the Japanese version →

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